Cloe - Luxe sandalen

You can find our size chart on every product page. It includes detailed information about the measurements of each garment. Need help choosing the right size? Feel free to contact us for personal advice – we’re happy to help!

Yes, you can easily return your order within 30 days of receiving it. To start a return, simply email us at hey@sofialuca.com or get in touch via our contact page. We’re happy to assist you.

We accept major credit cards, PayPal, and other secure payment methods. All transactions are encrypted for your safety.

Once your order is shipped, you’ll receive a tracking link via email. You can follow your package in real-time.

Shipping Information

Free Shipping to the UK, Australia, the Netherlands, Belgium & the Rest of Europe

Processing Time:

All orders are processed within 1–2 business days.

Netherlands:

We ship all packages with PostNL, including Track & Trace. In rare cases, another courier (such as DHL) may handle the delivery.

Estimated delivery time: 1–3 business days after processing.

Belgium:

Packages are shipped with BPost, including Track & Trace. Occasionally, delivery may be handled by another courier (e.g., Colis Privé).

Estimated delivery time: 1–3 business days after processing.

United Kingdom:

Orders are shipped with tracked international service.

Estimated delivery time: 5–7 business days after processing.

Australia:

Orders are shipped with tracked international service.

Estimated delivery time: 5–7 business days after processing.

Rest of Europe:

We offer free tracked shipping throughout Europe.

Estimated delivery time: 3–6 business days after processing.

Feel free to reach out to our customer service team — we’re here to help!

You can contact us using the form below,

or send an email to hey@sofialuca.com.

Our team will do our best to reply within 12 hours.