Privacy Policy

At Sofia Luca, we understand that you place trust in our services. Protecting your privacy is a priority for us. In this privacy policy, we explain what data we collect, why we collect it, and how it contributes to your user experience.

Application of the Privacy Policy

This privacy policy applies to the services of Lotte. Please note that we are not responsible for the privacy policies of other websites and sources. By using our website, you agree to accept this privacy policy.

Collection and Use of Data

Use of our services: When you sign up for one of our services, we ask you to provide personal data. This data is used to deliver the requested service and is stored on secure servers of Lotte or a third party. We do not combine this data with other information.

Communication: When you contact us via email or other channels, we may retain your message. This allows us to process and respond to your queries. This data is also stored on secure servers and is not combined with other data.

Cookies: Our website uses "cookies" (small text files stored on your device) to help us analyze how visitors use our site. The information collected through cookies is used to improve your user experience and track statistics. You can disable cookies in your browser settings, but this may affect the functionality of the site.

Purposes of Data Collection

We collect and use only the data necessary to deliver and improve our services. We do not use your data for other purposes unless we have obtained your prior consent.

Order Processing

When you place an order, we request information such as your name, shipping address, and payment details. This information is required to process your order. If there is an issue with your order, we use this information to contact you.

Sharing Information

We work with third parties for the production and shipping of products, as well as for payment processing. These parties use your data solely for the execution of their tasks and are not authorized to use your data for other purposes.

Security

We take appropriate measures to protect your data. Sensitive information, such as payment details, is transmitted encrypted and is only accessible to employees who need the information for their work.

Your Rights and Control over Data

You can always request to:

• Access the data we have about you

• Modify your data

• Delete your data from our systems

Sharing with Third Parties

Your data will not be shared with third parties, except for web applications we use to improve our services, such as the WebwinkelKeur review system. This data is used solely for the purpose of the specific application and is not further distributed.

Changes to the Privacy Policy

This privacy policy is aligned with the current use of our website. Changes to the website may lead to adjustments in this policy. We recommend checking our privacy policy regularly.

Choices for Personal Data

You have the option to view, modify, or delete any personal information you have provided to us.

Newsletter: At the bottom of each newsletter, you can adjust your preferences or unsubscribe.

Contact Us: If you would like to modify your data or have it deleted from our systems, you can contact us using the details below.

Disabling Cookies

You can configure your browser to reject cookies. Please note that some features on the website may not function properly if cookies are disabled.

Questions and Contact

We regularly review our compliance with this privacy policy. If you have questions about this policy, please contact us:

Sofia Luca Customer Service
Email: hey@sofialuca.com